๐Ÿ“ธ Gem Memories

Photo & Voice Memory Journal

Need help? We're here for you.

๐Ÿ“ง salman4gems@gmail.com

โฑ Response time: within 24 hours

Frequently Asked Questions

How do I add a memory?

Tap the + button on the gallery screen and choose Take Photo to use your camera or Choose from Library to pick an existing photo. You can then hold the record button to attach a voice note.

Can I add a voice note to an existing memory?

Yes โ€” tap any memory to open it, then tap the Add Voice (or Replace Voice) button at the bottom of the screen. Hold to record, then tap Save.

How do I listen to a voice note?

Open the memory by tapping it in the gallery, then hold your finger on the photo. The voice note will play while you hold. Release to stop.

Do my memories sync across devices?

Yes, if you have an account (email + password). Your memories are stored securely in the cloud and will appear on any device you sign into. Guest users store memories on-device only.

I'm using the app as a guest. Will I lose my memories?

Guest memories are linked to your device session. If you uninstall the app, your cloud data cannot be recovered without a linked email. We strongly recommend tapping Connect Email (shown in the gallery banner) to secure your memories.

How do I connect an email to my guest account?

In the gallery, tap the Connect banner at the top, or go to Settings โ†’ Connect Email. Enter an email and password โ€” your existing memories are preserved, nothing is lost.

I forgot my password. How do I reset it?

On the sign-in screen, switch to Sign In mode, enter your email address, and tap Forgot password?. A reset link will be sent to your inbox.

How do I delete a memory?

Tap Select in the top-right corner of the gallery, tap the memories you want to remove, then tap the Delete button at the bottom. Deleted memories cannot be recovered.

How do I delete my account?

Go to Settings (gear icon, top right) โ†’ Delete Account. This permanently erases your account and all memories. This action cannot be undone.

How long can a voice note be?

Voice notes can be up to 60 seconds long. Recording stops automatically at the limit.

Is my data private?

Yes. Your memories are stored with strict per-user security rules โ€” only your authenticated account can access them. We do not sell or share your data. See our Privacy Policy for full details.

Something isn't working. How do I report a bug?

Email us at salman4gems@gmail.com with a description of what happened and your iOS version. We'll get back to you within 24 hours.